• • Customers can cancel the booking via the cancellation button available on their booking confirmation email till 6 hours before the inspection. Alternatively, email us at admin@safebuy.com.au or call 0386767692 to cancel a booking.
  • Due to a change of mind or agreement between buyer and seller or rescheduling date, time and location, a minimum $150 call-out will be applied. Further detail given are as under.
  • Below booking fee is not refundable within 4 hours of an inspection if the customer cancel, reschedule or any other reason.
    • Booking fee $150 up to 60 km
    • Booking fee $190 from 61-90 km
    • Booking fee $230 from 91-110 km
• Customer will not be eligible for a refund in case of vehicle’s owner doesn’t allow the inspector to carry out any of the tests in the inspection.
• Offensive and abusive behaviour of the vehicle’s owner will not be tolerated, and in this case, inspection cannot be continued, and the customer will not be eligible for any refund.
• During an inspection, if any existing or previous faults are exposed, then Safebuy or the inspector will not be responsible for fixing the vehicle’s faults.
• Safebuy inspection from standard 1 hour up to 2 hours premium inspection times may vary depending on vehicle model and condition. And in this case, the customer will not be eligible for any refund.

• Inspector will not wait more than 10-15mins at the vehicle’s location to conduct an inspection. Inspection service charges will not be refundable in case of a longer wait than 20 mins.
• Car History and PPSR charges are not refundable as SafeBuy completes those checks before the inspection.
• Please allow 5-10 working days for a refund to appear in your account.
• SafeBuy vehicle inspection services include that you will be provided with an inspection report, and you agree to pay the charges as mentioned on the website.
• SafeBuy has a right to revise inspection charges at any time. Please visit our website, www.safebuy.com.au, for any recent charges.
• The seller can obtain a copy of the inspection report at an additional cost.
  Note: Personal data of customer will be removed from a copy of the report.

Inspection report 28 days warranty policy for full refund:
SafeBuy inspection report warranty covers the following:

• For Comprehensive and Premium inspection services.
• Inspector fails to identify fault which was visually apparent at the time of inspection.
• Inspector fails to provide verbal or photo evident what he has inspected.